![]() ![]() We will accept applications from employees in other Pay Range ST05 classifications.You must be eligible for selection in accordance with merit system employment regulations.Ĭlass Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: Current civil service employees are not eligible through reinstatement.) Reinstatement ( Former civil service employees may only be reinstated to the job title from which they resigned.Transfer ( Only current civil service employees who hold the same job title will qualify for transfer to another agency.).Reassignment ( Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary and comparable minimum qualifications, will qualify for reassignment.).These documents will not be reviewed for the purposes of determining your eligibility for the position.Īpplicants must meet one of the following methods to be considered for this vacancy: Do not submit resumes, cover letters, and similar documents. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). This position is subject to the promotion provisions of a collective bargaining agreement or memorandum of understanding. Must meet the Pennsylvania residency requirement. Other criminal convictions will be reviewed on a case-by-case basis. ![]() An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. ![]() You must pass a background investigation. Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance Īn equivalent combination of experience and training. Minimum Experience and Training Requirements:Īn associate's degree in any information technology field REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. In order to telework, you must have a securely configured high-speed internet connection. Telework: You may have the opportunity to work from home (telework) part-time, with the exception of 4 days per month in office. Interested in learning more? Additional details regarding this position can be found in the position description. This is a 1st level technical support position which provides support based on established troubleshooting workflows and common problem resolutions. The position incumbent works in a team structure within Information Technology Services (ITS) and coordinates closely with other ITS divisions and other agency departmental offices to ensure that work completed is performed in accordance with procedural requirements. The PLCB Help Desk’s client population includes more than 2,000 PCs with all related software, over 1,200 POS systems with related inventory management web-based applications, network printers, and networking equipment. This position is for the Night Shift Team, providing Call Center support for established workflows and common problems. The PLCB Help Desk is the single point of contact for service and support dealing with hardware, software, and procedural Point of Sale (POS) issues as well as all IT-related issues. In this role you will be responsible for providing internal customer support as a part of the Pennsylvania Liquor Control Board (PLCB) Help Desk Team which services an organization that generates $2.5 billion dollars in wine and liquor sales via more that 600 Fine Wine & Good Spirits retail store locations throughout the Commonwealth of Pennsylvania. The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Information Technology Technician.
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